Items must be returned within 7 days of receiving your order. Please note that the goods must be returned in the same condition as received. We have the right to refuse the return of damaged goods.

To return an item :

1. Email us at gill@intouch-stationery.com with your order number, name and address, and the reason you wish to return the item. Please note that returns are only accepted if the goods were purchased at our online store. Sale items are not returnable.
2. Photos must be provided for all damaged items.
3. We will send you a confirmation email once the return request has been approved.
4. A refund or exchange will only be processed once we have received the returned item. All shipping costs will be borne by the customer unless the item proves to be damaged. Processing times for returns may take up to 3 working days.